Order Management
Learn how to efficiently manage your orders.
Efficient Order Management!
Follow these guides to streamline your order processing and delivery workflow. Each step is designed to help you provide excellent service to your customers.
How to accept and process orders
Master the workflow for receiving and confirming new orders from customers.
- Monitor the Orders page for incoming orders with notification alerts
- Review order details including items, delivery address, and special instructions
- Accept the order and set the estimated preparation time
- Mark items as prepared and ready for pickup or delivery
Managing delivery and pickup orders
Coordinate delivery and pickup orders to ensure timely fulfillment.
- Distinguish between delivery and pickup orders in the orders dashboard
- For delivery orders, assign to delivery drivers or third-party services
- For pickup orders, notify customers when their order is ready
- Track delivery status and update customers on estimated arrival times
Processing refunds and cancellations
Handle order issues professionally with refunds and cancellations.
- Review customer complaints or refund requests from the Orders page
- Determine if a full or partial refund is appropriate
- Process the refund through the platform (automatic payment reversal)
- Document the reason for the refund for future reference and analytics
Tracking order status and history
Monitor all orders and access detailed order history for your restaurant.
- View real-time order status updates in the Orders dashboard
- Access order history to review past orders and customer patterns
- Generate reports on order volume, popular items, and peak times
- Use order data to optimize menu offerings and operational efficiency